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Drop-Off Service Program
Our Drop-Off
Service allows you to
drop-off your PC (or other computer equipment) for repair at
locations throughout our
Raleigh/Durham service area, and pick up your
serviced equipment in three to five business days (for most
services). Read
on for more details...
Here's how it
works...
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CALL
TECH WIZARDS - Please call
Tech Wizards at one of the above telephone numbers to
determine if Drop-Off Service is the best option for
the service you need. At this point we can provide a non-binding
rough estimate
of the cost of service based on the information you
provide over the telephone.
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DROP OFF YOUR EQUIPMENT (ID REQUIRED) -
You can then drop off the equipment to be
serviced at an authorized Tech Wizards
Drop-Off
Location at your convenience.
Be prepared to spend a few minutes
completing a form when dropping off your equipment to be
serviced.
You will also be asked to provide identification.
This is for your protection as well as for our
record-keeping purposes.
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TECHNICIAN WILL CALL
WITH ESTIMATE - A Tech Wizards
technician will call you that same day or the next day
to provide a more specific estimate of the service charge
estimate based on his diagnosis of the
actual services required, as well as an estimated
completion date. Any additional services
required that increase the estimate provided by your
technician at this time will NOT be performed without
your specific permission.
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TECHNICIAN WILL CALL
WHEN SERVICE HAS BEEN COMPLETED - Your
technician will call you when service has been completed
(normally within one to five business days of the time of your
technician's call regarding the service charge
estimate) and provide to you your final service charge
and a Work Order number. You will need this
work order number in order to make payment AND in
order to pick up your equipment from the Drop-Off
Location. At this time you can decide if you want
to pick up your equipment at the same location at which
you dropped it off, or if you want your technician to
deliver the item to your location ($15 additional travel charge
within our normal service area). Please note that
if you want your technician to hook up your returned
equipment, test it, or perform any other services while
onsite then a $25/quarter hour additional labor charge will
apply.
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ARRANGE PAYMENT AND
PICK-UP OR DELIVERY -
IMPORTANT: If you plan to pick up your equipment
from the Drop-Off location then payment MUST be made
via credit card either when your technician calls
you to let you know that service is complete, or by
calling our office during business hours at one of
the phone numbers at the top of this page, or by
clicking here. In order to make payment
you will need the Work Order number given to you by
your technician. If you have your equipment
delivered to your location then you can pay by cash,
check or credit card at the time your equipment is
delivered..
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REQUIREMENTS FOR
EQUIPMENT PICK-UP - When picking
up your serviced equipment at the Drop-Off Location you
will be required to provide the Work Order number given
to you by your technician and present identification before your
equipment will be released to you. If someone else
(other than the person who dropped off the items) will
be picking up your equipment you must call Tech Wizards
(not the Drop-Off Location) and provide the name
and address of the person authorized to pick up your
equipment. Absolutely NO exceptions will be
made to this requirement.
For more
information about our In-Shop Service Rates
click here.
Please contact Tech
Wizards with any questions or problems (phone numbers at top of
page).
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