Drop-Off Service Program

Our Drop-Off Service allows you to drop-off your PC (or other computer equipment) for repair at locations throughout our Raleigh/Durham service area, and pick up your serviced equipment in three to five business days (for most services).  Read on for more details...

Here's how it works...

• If dropping off your equipment at our 2900 Spring Forest Rd shop in North Raleigh (919 850-2395) just come by any time Monday through Friday between 9 am and 5 pm (except major holidays).  Saturday drop-offs are available by appointment only (call for details).  Enter through the Allstate Insurance door and go to the end of the hall; we are in the last two offices on the left. A $49 Diagnostic Fee will be required at the time of drop-off.  If you elect to have needed repairs or service performed then the $49 Diagnostic Fee will be waived and that amount will be credited toward the cost of your repairs or labor service charge.

• If dropping off at one of our other Satellite Drop-Off Locations...

1. CALL TECH WIZARDS - Please call Tech Wizards at one of the above telephone numbers to determine if Drop-Off Service is the best option for the service you need. At this point we can  provide a non-binding rough estimate of the cost of service based on the information you provide over the telephone.

2. DROP OFF YOUR EQUIPMENT (ID REQUIRED) - You can then drop off the equipment to be serviced at an authorized Tech Wizards Drop-Off Location at your convenience.  Be prepared to spend a few minutes completing a form when dropping off your equipment to be serviced.  You will also be asked to provide identification.  This is for your protection as well as for our record-keeping purposes.

3. TECHNICIAN WILL CALL WITH ESTIMATE - A Tech Wizards technician will call you that same day or the next day to provide a more specific estimate of the service charge estimate based on his diagnosis of the actual services required, as well as an estimated completion date.  Any additional services required that increase the estimate provided by your technician at this time will NOT be performed without your specific permission.

4. TECHNICIAN WILL CALL WHEN SERVICE HAS BEEN COMPLETED - Your technician will call you when service has been completed (normally within one to five business days of the time of your technician's call regarding the service charge estimate) and provide to you your final service charge and a Work Order number.  You will need this work order number in order to make payment AND in order to pick up your equipment from the Drop-Off Location.  At this time you can decide if you want to pick up your equipment at the same location at which you dropped it off, or if you want your technician to deliver the item to your location ($15 additional travel charge within our normal service area).  Please note that if you want your technician to hook up your returned equipment, test it, or perform any other services while onsite then a $25/quarter hour additional labor charge will apply. 

5. ARRANGE PAYMENT AND PICK-UP OR DELIVERY - IMPORTANT: If you plan to pick up your equipment from the Drop-Off location then payment MUST be made via credit card either when your technician calls you to let you know that service is complete, or by calling our office during business hours at one of the phone numbers at the top of this page, or by clicking here.  In order to make payment you will need the Work Order number given to you by your technician.  If you have your equipment delivered to your location then you can pay by cash, check or credit card at the time your equipment is delivered..

6. REQUIREMENTS FOR EQUIPMENT PICK-UP - When picking up your serviced equipment at the Drop-Off Location you will be required to provide the Work Order number given to you by your technician and present identification before your equipment will be released to you.  If someone else (other than the person who dropped off the items) will be picking up your equipment you must call Tech Wizards (not the Drop-Off Location) and provide the name and address of the person authorized to pick up your equipment.  Absolutely NO exceptions will be made to this requirement.

For more information about our In-Shop Service Rates click here.

Please contact Tech Wizards with any questions or problems (phone numbers at top of page).