An Independent Contractor Position

Positions available in:

• Raleigh NC
• Durham NC

PLEASE READ ALL OF THIS INFORMATION CAREFULLY BEFORE APPLYING FOR THIS JOB.  ONLY QUALIFIED APPLICANTS WILL BE CONTACTED ABOUT THIS OPPORTUNITY.

APPLY ONLY VIA THE EMAIL ADDRESS LISTED BELOW (NO PHONE CALLS PLEASE).

Our fast-growing company offers computer service to business and residential customers throughout Wake County, the Durham/Chapel Hill/Carrboro area, the Greensboro/Burlington area and the Wilmington NC area.  We are currently accepting applications for Part-Time Field PC Technicians (an independent contractor position) who reside in the Raleigh/Durham area.  Availability should include 2-3 evenings per week as well as most Saturdays (Sundays are optional).

The primary function of this position is to perform on-site hardware & network installations, troubleshooting and repairs on PC-based equipment at both residential and business customer locations. This position requires technical skills and people skills.  Successful candidates must have demonstrated skills as a problem solver/master troubleshooter. He/she will be resourceful and know where to find answers to customer's system problems. Success depends on applying process thinking and documenting solutions.

Our top priority is client satisfaction. Tech Wizards service appointments are usually scheduled within 24-48 hours, with four-hour “on-call” service to corporate clients. Professionalism, customer focus, efficiency, creativity and common sense are crucial personality traits. Customers arrange service calls through our Main Office, and Tech Wizards Field Service Technicians travel to the customer's site within 30 minutes of the scheduled appointment time.  The prescribed installations, repairs or maintenance is then performed on-site. Occasionally, when deemed appropriate, hardware is removed from the customer's location and repaired off-site, then returned to the customer's location (usually within 2-3 business days).  For this reason, a high-speed (broadband) Internet connection is a requirement of the position.  Each call is thoroughly documented via our proprietary online reporting system.

Duties include (but are not limited to): On-site computer solutions for Windows-based PCs; troubleshooting, diagnosis and repair of all manner of hardware, software issues, and network connectivity (wired and wireless) issues; system installations and upgrades; software installations and upgrades; and (for qualified technicians) network installations and upgrades.

These positions are contract positions and are compensated on a job-by-job basis via a weekly commission payment issued to the independent contractor, with a Form 1099 issued at the end of each calendar year.  Part-Time Field Service Technicians demonstrating the qualities listed below will earn between $40 and $60 per on-site billing hour (depending on technician's skill level, type of customer, and nature of service call).

Job Requirements

• A+ and/or Network+ certification (or better) preferred.  However, applicants with very strong hands-on experience will also be considered

• Field service experience (especially as a contractor) will be a major plus, although strong similar in-house experience will be considered

• Strong hardware repair skills, including troubleshooting all internal PC components

• Strong software troubleshooting skills, including troubleshooting all Windows operating systems, Internet Explorer, Outlook and Outlook Express, Microsoft Office (Word, Excel & PowerPoint)

• Strong Windows-based network connectivity troubleshooting skills (wired and wireless)

• Working knowledge of Microsoft Server and/or Microsoft Small Business Server will be a major plus

• Strong analysis and organizational skills are imperative with demonstrated capability for problem determination and resolution

• Must be able to effectively handle multiple projects simultaneously and properly prioritize client issues and needs

• Must be able to work independently (with little supervision) and complete work within specified deadlines

• Professionalism, integrity, attention to detail, punctuality and a positive, customer-focused attitude are imperative

• Must be able to communicate professionally to clients and management both verbally and in writing

• Excellent customer relations skills with ability to communicate technical issues in “plain English” (rather than “geek speak”) and willingness to market and promote services as appropriate

• Flexibility with work schedule (typical availability should include a minimum of half-day Saturdays and some weekday evenings).   Although as an independent contractor you will decide when you work, income will be dependent on your availability and schedule flexibility

• Timely and accurate preparation and submission of paperwork and online reports

• Must be able to pass drug test and a criminal background check, have a clear Motor Vehicle Record (other than minor traffic violations), and pass a credit check (must have stable credit history)

• Position requires a cellular phone, a Windows-based PC, and access to a high-speed broad-band Internet connection (for occasional service/repairs that cannot be completed onsite).  As an independent contractor, none of these items will be provided to you, nor will their cost be reimbursed to you by Tech Wizards LLC.  However, the expense of these items may be tax deductible.  Consult your tax advisor for more definitive tax information.

• Accepted candidates will be required to read and sign an Independent Contractor Agreement.  Because the document contains sensitive and confidential information, it will only be made available (after the interview process) to candidates selected to fill available positions.