CAN YOU TRUST THE COMPANY YOU ARE INVITING INTO YOUR HOME OR BUSINESS?
Tech Wizards is a locally owned and operated company that has been in business since 2001.
We have won the Angie's List "Super Service Award" three years running.
Most of our technicians have been with us for several years (some up to 6+ years).
Many local companies claim to be the "biggest in the area" but on what basis? One "Triangle" company (with a name suspiciously similar to ours) even operates under at least three different names (and several more domain names); how trustworthy is that? We don't make outlandish claims or try to trick you into calling us, we just deliver consistently outstanding service.
We post photos of all of our technicians and office staff right here on this web site.
You can visit our office and repair shop at any time (we don't work out of a garage or bedroom).
When you call us you get a "real live human being" (during business hours), not voice mail.
Most of our new business comes from referrals from the thousands of satisfied customers who have used our services in the past (click here to read testimonials from our customers).
IS YOUR TECHNICIAN A FULLY TRAINED AND EXPERIENCED PROFESSIONAL?
We hire only extensively trained I.T. professionals with a proven track record of success.
Industry certifications held by our technicians include CompTIA A+, CompTIA Network+, Microsoft MCP, Microsoft MCSE, Novell CNE, and others.
Tech Wizards provides continuing education and training on an ongoing basis in order to keep the skill sets of our technicians strong and effective.
DO YOU KNOW HOW MUCH YOU ARE GOING TO BE CHARGED?
We post our rates right here on our web site.
Our rates are specific and clear; no hidden charges or unexpected fees.
Our rates are significantly lower than Best Buy's Geek Squad and are competitive with all others.
With on-site service, we invite you to watch and ask questions (which we answer in plain English, not "Geek-Speak") so you know exactly what you are paying for.
HOW QUICKLY WILL YOU RECEIVE SERVICE, AND HOW LONG WILL IT TAKE?
For on-site service, where we come to you, we can normally schedule your appointment for the same day you call or the next day, depending on what time of day you call for service. Compare that to most of our competitors who often can not schedule your service for several days or even a week or more. And we schedule evening and Saturday appointments (when available) at our standard rates; we have no "after hours" or "weekend" rates for residential customers. Most of our service calls are completed within one to two hours, although more extensive service may require more time. In any case, we never charge more than $299 for any single service or problem resolution (only $249 for spyware/virus removal).
For in-shop service, where you bring your equipment to us, we normally complete repairs within three to five business days, although depending on our technicians' work load, we sometime complete repairs as quickly as in a day or two. Many of our competitors have up to a two to three week turn-around time (or more) for in-shop repairs.
WILL YOUR PRIVACY BE RESPECTED AND YOUR DATA KEPT CONFIDENTIAL?
Tech Wizards LLC believes strongly in our ethical responsibility to protect the confidentiality of its customers' data, information, and personal privacy.
In addition to strict regulations, our technicians are bound by a signed non-disclosure agreement when performing work at a customer's site or at our repair shops.
Be sure any company performing service on your computer or network maintains the same high standards regarding your privacy and data confidentiality as does Tech Wizards.
CAN YOU DEPEND ON RECEIVING HONEST, NON-BIASED ADVICE AND RECOMMENDATIONS?
Tech Wizards' primary business is a service and support company, not retailing, so we have no incentive to try to convince you to purchase new equipment when a repair would be the smarter solution to your problem. Although we will tell you if it would be wiser to purchase a new system than to invest more money in repairing your older equipment, that advice will be based on your best interest, not on a hardware sales goal that needs to be meet by a technician or salesperson.
We often have a "free" alternative to meet your security or productivity software needs, something that Geek Squad and many of our other competitors cannot (or will not) offer. Although we may recommend a product that must be purchased because it offers superior performance or features, we often can also offer a free alternative to those on a more limited budget.