The Tech Wizards Advantage                      About "Free" Tech Support

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  Tech Wizards is the BEST choice to provide your tech support services.  Here's why ...

1. We are a North Carolina based business serving thousands of satisfied customers since 2001.  We have great service ratings with all major business reporting organizations including the Better Business Bureau and Angie's List.

2. The best technicians!  Highly trained and experienced, our techs have the skills, knowledge and industry certifications to address your technology issues quickly and efficiently.  Read testimonials from our customers.
3. Large enough to provide quick, efficient service.  When needed, your technician can call on the assistance of his fellow technicians or call on the vast company knowledgebase of troubleshooting solutions to be sure he fully and efficiently addresses your technology needs.
4. Small enough to provide friendly, personalized service.  We are not part of a large national company or franchise, so you get the personal touch not usually available from the big companies.  Usually, the same technician will be assigned to your appointment every time you call for service.  
5. Low Overhead!  Without a retail store or fancy company vehicles to pay for, we pass those savings on to you in the form of more affordable service rates.  When comparing rates be sure to consider any hidden costs (extra charge for on-site service, large flat-rate charges); you'll find our prices to be among the lowest of the major local services companies.
6. We are a "GEEK-FREE Company"!  Our technicians have top notch tech skills, but they speak your language (plain English, not "geek-speak") and we take the time to explain what we are doing and to answer your questions. 
7. Honest, straightforward advice.  If you would be better off buying a new computer rather than fixing the one you called us about then we will tell you so (and we don't sell PCs).
8. We Respect Your Privacy!  In other words, we won't "peek at your stuff".  We'll keep your private stuff private and take steps to insure its' confidentiality.  See About Data Privacy and our Privacy Policy for more information.
9. Our Service Guarantee.  If, for any reason, we can't fix your problem (or if you decide that the PC is not worth fixing) then your only charge is a $49 (In-Shop) or $77 (On-Site)  Diagnostic Fee (provided this determination is reached within thirty minutes of technician arrival).
10. We're not satisfied until you are!  We will do everything possible to be sure you always think of Tech Wizards whenever you or anyone you know needs our services.  If, during the 15 days following a Tech Wizards service call, it appears we did not fully resolve the issue for which you called us then we will return and readdress the issue.  Provided the reappearance of the issue was not caused by actions (or, in some cases, inaction) by the customer, there will be no charge for a prompt follow-up visit to resolve the lingering problem. This policy does not apply to virus/spyware issues unless we can specifically determine that the problem existed at the time of the original service call and was not properly addressed at that time.

About "free" tech support from PC manufacturers...   Only 55 percent of consumers who contacted free manufacturer's tech support had their problem solved, according to a Computer Tech Support Survey from the Consumer Reports National Research Center. Consumer Reports surveyed more than 20,000 subscribers with computer trouble and asked how they solved problems with and without manufacturer's help. Consumer Reports survey respondents noted that most manufacturers provided dismal free tech support. Other survey highlights:   Roughly 15 percent of users with problems didn't even bother to contact the manufacturer's support because of bad past experiences.   Fifty percent of respondents who tried solving their own problem after free tech support failed them were successful.   And, more than 90 percent of those who skipped tech support entirely and called an independent service at their own expense had their problem solved.