SERVICE DELIVERY - We can pick up your computer (or your corrupt hard drive or other media) at your location and return your recoved data and computer (or media) to your location for a $35 charge (within our local service area only). If you want our technician to uninstall a hard drive from your computer then additional charges (at $33/quarter hour) will apply, or the tech can pick up your computer and we will remove the hard drive in our repair shop (no additional charge). You can also ship or mail your computer (or your corrupt hard drive or other media) to us at your expense (call for details).
DIAGNOSTIC FEE - In order to determine the condition of your drive and the recovery method required to recover your data a $50 non-refundable diagnostic fee (paid in advance) will be charged. This charge applies regardless of the condition of your drive and regardless of whether you choose to proceed with having your data recovered or not. See the side bar at left for details regarding onsite and inshop options for this diagnostic and for Level 1 Recoveries.
Level 1 (Local) Recovery - Applies when a Windows boot
drive is not mechanically defective or physically damaged, but will not boot
into Windows (usually as a result of a corrupt Windows operating system).
This type of data recovery does not require special data recovery software
and can usually be done during an on-site service call (normal on-site rates
would apply), although for large quantities of data performing a Level 1
Recovery may be less expensive if done in our shop. This service recovers only data files (not your Windows OS or
software programs). The cost of this service when
done "In Shop" is $99 in addition to the diagnostic fee detailed above and
does not include recovery media. You can provide your own recovery
media (a second hard drive, USB drive, DVD-R, etc.) or we can provide
recovery media for an extra charge. Call for details.
Level 2 (Local) Recovery - Applies when a hard drive is not mechanically defective or physically damaged, but either the drive cannot be "seen" by the computer (or by Windows) or the data can be "seen" but not read by Windows, indicating that the data or file system is corrupt. This service requires special data recovery software which resides on a data recovery machine in our repair shop, so this service is not available during On-Site Service and is limited to the most popular types of hard drives (SATA and external USB drives). The cost of this service is $249 in addition to the diagnostic fee detailed above and does not include recovery media. You can provide your own recovery media (a second hard drive, USB drive, DVD-R, etc.) or we can provide recovery media for an extra charge. Call for details.
Level 3 (Lab) Recovery - Applies to hard drives that are mechanically defective or physically damaged. If the drive is mechanically defective (often making a "clicking" sound) or completely “dead” and cannot be “seen” by local recovery efforts then a Level 3 data recovery would be the only option for recovering the data. For Level 3 data recoveries we partner with File Savers, one of the leading data recovery services in the United States, allowing for an extremely high success rate in data recovery. This service is performed in a "clean room" lab environment and is available for all types of mechanical hard drives (including SCSI drives and RAID arrays). Click here for Solid State Drives (SSD) hard drive recovery information. Please note that Level 3 data recovery charges are based on recovering all salvagable files; "selective" data recovery of only certain files is not available. The cost of these recoveries does not include recovery media. You can provide your own recovery media (a second hard drive, USB drive, etc.) or we can provide recovery media (call for prices).
The prices below reflect the 10% discount provided by File Savers to all Tech Wizards customers. Tech Wizards will gladly handle the entire recovery process for you, including paying all shipping charges to and from the FileSavers lab. If you prefer to handle the process yourself then click here to get a 10% discount from FileSavers.
* For RAID 1 Array drives - Add $500 to the above prices (only one drive is needed for recovery); for other RAID arrays please call for pricing (usually around $1,000 to $1,200 per drive).
* For encypted drives, NAS drives, Unix, SCSI, SAS, WD MyBook or MyPassport drives - Additional charges apply; call for pricing.