Field Service Technician (Greensboro)

An Independent Contractor Position - Position available in Raleigh/Durham, NC only

PLEASE READ ALL OF THIS INFORMATION CAREFULLY BEFORE APPLYING FOR THIS JOB. ONLY LOCAL QUALIFIED APPLICANTS WILL BE CONTACTED ABOUT THIS OPPORTUNITY.  APPLY ONLY VIA THE EMAIL ADDRESS LISTED BELOW (NO PHONE CALLS PLEASE).

Our firmly established and growing company offers computer service to business and residential customers throughout the greater Raleigh/Durham area (as well as other North Carolina markets). We are currently accepting applications for a Field PC Technician (an independent contractor position) who resides in the Raleigh/Durham area. Flexible availability is needed. The ideal candidate should be available for service calls during most weekday daytime hours and some evening hours during the week, as well as on some Saturdays. This position will average about 6-12 service calls per week during the first 3-4 months and will grow to a full-time position within six months (if desired).

The primary function of this position is to perform on-site service for PC-based equipment at both residential and business customer locations. This position requires technical skills, people skills, and self-management skills. Successful candidates must have demonstrated skills as a problem solver/technical troubleshooter. He/she will be resourceful and know how to find answers to customer's system problems. Success depends on applying process thinking and documenting solutions. Attention to detail, excellent follow-up skills, and the ability to manage time and arrive promptly for service calls are all critical traits in order to be considered for this position.

Our top priority is client satisfaction. Our service appointments are usually scheduled "same day" or "next day". Professionalism, customer focus, efficiency, creativity and common sense are crucial personality traits. Customers arrange service calls through our Main Office, and Field Service Technicians travel to the customer's site within 30 minutes of the scheduled appointment time. The prescribed installations, repairs or maintenance is then performed on-site. Occasionally, when deemed appropriate, hardware is removed from the customer's location and repaired off-site, then returned to the customer's location (usually within 2-3 business days). For this reason, a high-speed (broadband) Internet connection is a requirement of the position. Each call is thoroughly documented via our proprietary online reporting system.

Duties include (but are not limited to): On-site computer solutions for Windows-based PCs; troubleshooting, diagnosis and repair of all manner of hardware, software issues, and network connectivity (wired and wireless) issues; system installations and upgrades; software installations and upgrades; and (for qualified technicians) network installations and upgrades. Virus and spyware removal comprises the majority of our service calls.

The ideal candidate will have experience as an independent contractor or experience running their own tech support service company, and may be doing such work currently.  This position allows an independent contractor to work for other companies (or themselves) or maintain another part-time job while working with Tech Wizards as long as the contractor provides sufficient availability for our workload.

These positions are contract positions and are compensated on a job-by-job basis via a weekly commission payment issued to the independent contractor, with a Form 1099 issued at the end of each calendar year. Field Service Technicians demonstrating the qualities listed below will earn between $50 and $70 per on-site billing hour (depending on technician's skill level, type of customer, and nature of service call), with the typical service call duration being 1.5 to 2.5 hours (one hour minimum).

Job Requirements

• Must reside in the greater Raleigh/Durham area, NC; position requires extensive local travel in this market.
• Minimum A+ and/or Network+ certification preferred. However, applicants with very strong hands-on experience will also be considered .
• Extensive field service experience (especially as an independent contractor) will be a major plus advantage.
• Strong hardware repair skills, including troubleshooting all internal PC components .
• Strong software troubleshooting skills, including troubleshooting all Windows operating systems and wired/wireless networks, Internet Explorer, Outlook and Outlook Express, Microsoft Office (Word, Excel & PowerPoint).
• Strong Windows-based network connectivity troubleshooting skills (wired and wireless).
• Working knowledge of Microsoft Server and/or Microsoft Small Business Server will be a major plus.
• Strong analysis and organizational skills are imperative with demonstrated capability for problem determination and resolution.
• Must be able to effectively handle multiple projects simultaneously and properly prioritize client issues and needs.
• Must be able to work independently (with little supervision) and complete work within specified deadlines.
• Professionalism, integrity, attention to detail, punctuality and a positive, customer-focused attitude are imperative.
• Must be able to communicate professionally to clients and management both verbally and in writing.
• Excellent customer relations skills with ability to communicate technical issues in “plain English” (rather than “geek speak”) and willingness to market and promote services as appropriate.
• Flexibility with work schedule (typical availability should include a minimum of half-day Saturdays and some weekday evenings). Although as an independent contractor you will decide when you work, income will be dependent on your availability and schedule flexibility.
• Timely and accurate preparation and submission of paperwork and online reports.
• Must be able to pass drug test and a criminal background check, have a clear Motor Vehicle Record (other than minor traffic violations), and pass a credit check (must have stable credit history).
• Position requires a cellular phone, a Windows-based PC, and access to a high-speed broad-band Internet connection (for occasional service/repairs that cannot be completed onsite). As an independent contractor, none of these items will be provided to you, nor will their cost be reimbursed to you. However, the expense of these items may be tax deductible. Consult your tax advisor for more definitive tax information.
• Accepted candidates will be required to read and sign an Independent Contractor Agreement. Because the document contains sensitive and confidential information, it will only be made available (after the interview process) to candidates selected to fill available positions.

To apply for this position please email your resume to TechJobs@TwizNC.com. Only resumes or inquires sent to this email address will be accepted. Sorry, no phone calls or "snail mail" applications or inquires will be accepted. Resumes failing to reflect the proper experience and/or qualifications and residency requirements will not be considered and those candidates will not be contacted.

Raleigh, NC         919 841-5506
   Cary/Apex        919 439-0299
   Wake Forest     919 217-1577

Durham, NC         919 929-9929

PLEASE READ THE COMPLETE JOB DESCRIPTION CAREFULLY BEFORE APPLYING FOR ANY POSITION LISTED. ALTHOUGH WE WELCOME ALL APPLICANTS, ONLY QUALIFIED APPLICANTS WILL BE CONTACTED. APPLY ONLY VIA THE EMAIL ADDRESS LISTED IN THE JOB DESCRIPTION (NO PHONE CALLS OR "SNAIL MAIL" RESUMES PLEASE).