Privacy Policy
Your Data Is Safe With Us!
Visiting Our Web Site
When you visit this web site, be aware that your IP address is logged by our
servers for the simple purpose of statistics. The only information we extract
(or could extract) from the IP addresses we collect is their originating
geographic location (and from this, the most we could see is a rough guess).
From time to time, we may look at locations as a whole simply to make sure that
our online advertising is properly target the right areas. To summarize, we see
no personal information besides the originating IP address of the user
connecting to our web server plus a rough location generated by the statistics
software. We will never, under any circumstances, reveal this data or its
statistical results to anybody.
Online Payments - Online payments made through our website are processed by
PayPal, a highly-respected and very secure payment processor. When you enter
personal information as part of the payment process, you are on secure,
encrypted PayPal web pages and that information is never available to Tech
Wizards (we only receive your payment, not your credit card information). Rest
assured that your online Tech Wizards payment is as safe as any other online
payment you can make.
Other "Web Form" pages - The other "web form" pages on this site (such as the
"Schedule An Appointment" page) should not be considered secure and data sent to
us through them is not encrypted or protected in any way. The information we
collect via the "web form" pages is handled confidentially by Tech Wizards and
will not be shared with anyone.
Consent for the Collection, Use, and Disclosure of Personal Information
Tech Wizards LLC obtains personal information (name, address, phone number,
etc.) reasonably required to provide requested service. This information
(including your email address) is kept strictly confidential within the company
and is never shared with any third parties for any reason. Other information
needed to provide specific services (such as usernames and/or password) may be
required in some cases and if so your consent will be obtained before such data
is obtained (from you or by electronic means). The method of obtaining consent
is appropriate to the type of personal information being collected, used or
disclosed:
Tech Wizards LLC will use implied consent to collect, use or disclose your
personal information where one or more of the following apply:
* a customer relationship already exists
* express consent has previously been given
* where the purpose of using the personal information is reasonably apparent to
you.
* Tech Wizards LLC will obtain your express consent (verbal, written or
electronic agreement) to collect, use or disclose sensitive personal
information such as usernames and passwords.
Limiting Use Of Your Email Address
By providing your email address to Tech Wizards you are providing implied consent (or "opting in") to receive occasional email messages and emailed newsletters from Tech Wizards (and only from Tech Wizards). Your email address will never be shared with any third party for any reason without your expressed consent. Our emailed newsletter is sent to all customers several times per year; however, any customer can "opt out" of receiving our newsletter at any time by using the "Easy Unsubscribe" link included in all newsletters.
Limiting Use, Disclosure and Retention of Personal Information
Tech Wizards LLC uses and discloses your personal information only for the purposes it was collected. Tech Wizards LLC will never sell, share or rent personal information to any organization or person for any reason. We will never share your personal information with third party organizations except to provide to you a product or service specifically requested by you. Tech Wizards LLC retains your personal information only as long as it is required for our business relationship or as required by federal and state laws.
Non-Disclosure Policy For Technicians Servicing Your Equipment
Tech Wizards LLC believes strongly in our ethical responsibility to protect
the confidentiality of its customers' data, information, and privacy. In
addition to regulations, technicians are bound by this non-disclosure agreement
when performing work at a customer's site or at our repair shops.
Since data may be viewed by an employee of Tech Wizards LLC during the nature
and course of executing duties as requested by the customer, or in compliance
with prearranged maintenance, we feel that we have an obligation to our
customers to provide peace of mind that their data will not be compromised. An
employee of Tech Wizards LLC is expressly prohibited from disclosing,
publishing, reproducing, or transmitting customer data or information, in whole
or in part, in any form or by any means, verbal or written, electronic or
mechanical, for any purpose, without the prior express written permission of the
customer. It is understood that to perform duties requested by a customer that
they may have access to any and all data stored on a network, computer, storage
media, server, or other device. The customer will be advised should any data or
information be copied, transmitted or removed from the base site, if not
previously arranged for (ie: off-site backup routine). The customer's express
permission will be obtained to carry out these actions.
Ensuring Safeguards for Personal Information
We take steps to safeguard your personal information, regardless of the
format in which it is held, including:
* If you happen to require a service in which data from one or more of your hard
drives must be backed up on one of ours (e.g., operating
system reinstalls), we will immediately erase this information from
our drives as soon as the service has been completed.
* Physical security measures at our repair shops such as restricted access
facilities and locked filing cabinets
* Electronic security measures for computerized personal information such as
password protection, database encryption and personal
identification numbers
Unlicensed Software Policy
Tech Wizards LLC service personnel will not search out unlicensed software.
If it is discovered by chance, it is our professional obligation to inform our
clients. No additional action will be taken. Our experienced staff will ensure
that under no circumstance will your personal information or data be tampered
with or compromised.
If you have any questions or concerns about privacy before, during or after
doing business with us, please contact us and let us know. Your privacy is
extremely important to us and we strive to make interactions with our customers
as worry-free and comfortable as is humanly possible.